FAQs

Frequently Asked Questions

All members must accept our terms and conditions [PDF] upon booking accommodation.

Membership

Who is an eligible member?

All member categories can access this member benefit if they’re fully financial (their ANMF membership fees are up-to-date and are paying the correct membership category).

I am getting a message telling me I am not an eligible member?

Email ANMF membership to investigate.

I have just joined ANMF – can I book straight away?

There is a waiting period of up to four weeks for new ANMF (Vic Branch) members, who can book accommodation once their application has been processed, first payment is received and Branch Council has confirmed their membership.

My partner is also an ANMF member. How do the rules apply to us?

The rules apply to you as two individual ANMF members.

Can I bring non-members with me on my stay?

Sure, but the eligible ANMF (Vic Branch) member needs to be one of the occupants of the stay.

Booking

I have an inquiry, who can I contact?

All bookings must be made online. If your question is not answered here, email accommodation@anmfvic.asn.au

What if I need to cancel?

There is a full refund for cancellations made up to 28 days before your booking. See our cancellation policy.

Why is the booking engine not allowing me to book for the dates I want?

You must book either four weekday nights checking in Monday and checking out Friday, or three weekend nights checking in Friday and checking out Monday. There are also a limited number of rooms at ANMF House in Melbourne available for one- and two-night stays. If you’re still having difficulty booking, email us.

Why can we only book in four-night (weekday) and three-night (weekend) blocks?

ANMF (Vic Branch) aims to provide affordable holiday accommodation to members at 50 per cent off market rates. However, we still need to pay for running costs to maintain it to the highest standards. To keep running costs down, we can only allow minimum booking in blocks:

• four-weekday-nights (check-in Monday and check-out Friday)
• three-weekend-nights (check-in Friday and check-out Monday).

You can check out earlier, however you’ll need to pay the full rate for the three or four nights.

Can I book more than one booking block together?

Sure, booking two blocks together will give you a seven-night stay. Our booking system has some limitations, so you will need to make your two-block booking as two separate transactions. Check your both your preferred blocks are available.

How many rooms can I book at once?

Each member can book two rooms per booking.

What happens if I book for four nights but only stay three?

That’s no problem, however there is no discount for staying fewer nights than the booking block.

I’m attending an ANMF conference in Melbourne, can I book ANMF House for a shorter stay?

Yes, there are limited rooms at ANMF House for one or two-night stays for members attending ANMF conferences, training and ANMF Education Centre seminars at 535 Elizabeth Street, Melbourne.

Why can’t I book Viewhill Holiday Units?

Our Bright accommodation is closed for redevelopment and is not taking bookings until further notice.

Payments

What is the method of payment?

Our booking system accepts credit or debit card. Full payment is required at your time of booking.

What’s your cancellation/refund policy?

If extraordinary circumstances mean you need to cancel a booking, the following terms are applicable:

• More than 28 days’ notice, a full refund will be given.
• Between seven and 28 days’ notice, the Branch will refund 75 per cent of the booking charge.
• Less than seven days’ notice, the Branch will refund 50 per cent of the booking charge.

Can I change the date of my booking?

Yes, you can. The cancellation changes above will apply.

Guest responsibilities

Are there any smoking rooms?

All rooms are non-smoking and non-vaping.

Can I bring pets?

No, these properties are not pet-friendly. Our terms and conditions strictly prohibit pets.

Can I bring bikes and scooters?

Bikes and scooters are not permitted inside any of the rooms or units. Both Ocean Grove Chalet and Viewhill Holiday Units have locked storage spaces available on request. Please email ahead of your booking to reserve your storage space.

Facilities

Is there carparking?

ANMF House does not have dedicated car parking connected to the accommodation. One onsite carpark is allocated per booking at both Ocean Grove Chalet and Viewhill Holiday Units.

Is there carpark space to bring a boat, trailer or campervan?

Guests are not permitted to park any boat, trailer, caravan or campervan on the properties or parking bays. There is limited trailer and campervan parking at Viewhill Holiday Units. Please email ahead of your booking to arrange.

Are there cooking facilities?

Ocean Grove Chalet has microwaves, toasters, kettles and fridges. All rooms at ANMF House have a kettle, toaster, Nespresso coffee machine and a fridge and the Kitchen Studio also has cooking hobs, microwave, cookware and utensils.

Housekeeping

What time is check in and check out?

Check-in time is 2pm and check-out is 10am. An SMS will be sent with these details when you book and seven days prior to your arrival date.

Can I request a late check out?

Requests for late check out are not possible due to cleaning commitments.