FAQs

Frequently Asked Questions

All members must accept our terms and conditions upon booking accommodation.

Booking rules

I have an inquiry, who can contact?

All bookings must be made online. If your question is not answered here, make your inquiry via email accommodation@anmfvic.asn.au

Why is the booking engine not allowing me to book for the dates I want? 

You must book either four nights checking in Monday and checking out Friday, or three nights checking in Friday and checking out Monday. If you are still having difficulty booking, please email accommodation@anmfvic.asn.au

Can I book more than one booking block together? 

Sure, booking two blocks together will give you a seven-night stay.  Our booking system has some limitations, so you will need to make your two-block booking as two separate transactions. Check your both your preferred blocks are available. 

How many rooms can I book at once? 

Each member can book two rooms per booking. 

How many bookings can I make each year?

Members can make two bookings (up to two blocks) each calendar year, per property. This will result in between six to eight nights depending on the blocks you choose. You can have four bookings in a 13-month period. ANMF will monitor the number of each member’s bookings.

What happens if I book for four nights but only stay three? 

That’s no problem, however there is no discount for staying fewer nights than the booking block. 

What if I need to cancel? 

There is a full refund for cancellations made up to 28 days before your booking. See our cancellation policy.

Can I bring non-members with me on my stay? 

Sure, but the eligible ANMF (Vic Branch) member needs to be one of the occupants of the stay.

My partner is also an ANMF member. How do the rules apply to us?

The rules apply to you as two individual ANMF members.

Who is an eligible member?

All member categories can access this member benefit if they are fully financial.

I am getting a message telling me I am not an eligible member? 

Contact the ANMF membership team to find out why.

I have just joined ANMF – can I book a stay straight away?

There is a waiting period of up to four weeks for new ANMF (Vic Branch) members, who can book accommodation once their application has been processed, first payment is received and Branch Council has confirmed their membership.

 

Payments

What is the method of payment?

Our booking system accepts credit or debit card. Full payment is required at your time of booking.

What’s your cancellation/refund policy?

If extraordinary circumstances mean you need to cancel a booking, the following terms are applicable:

  • More than 28 days’ notice, a full refund will be given.
  • Between seven and 28 days’ notice, the Branch will refund 75 per cent of the booking charge. 
  • Less than seven days’ notice, the Branch will refund 50 per cent of the booking charge. 
  • If a member is cancelling a booking due to themselves or a guest having COVID, a full refund will be issued. Proof will be required via a Department of Health notification.

Can I change the date of my booking?

Yes, you can. The cancellation changes above will apply.

 

Guest responsibilities

Are there any smoking rooms?

All rooms are non-smoking and non-vaping.

 

Facilities

Can I bring pets?

No, these properties are not pet-friendly. Our terms and conditions strictly prohibit pets.

Can I bring bikes and scooters?

Bikes and scooters are not permitted inside any of the rooms or units. Both Ocean Grove Chalet and Viewhill Holiday Units have locked storage spaces available on request. Please email ahead of your booking to reserve your storage space. Email via accommodation@anmfvic.asn.au

Is there carparking?

Yes, one onsite carpark is allocated per booking at both Ocean Grove Chalet and Viewhill Holiday Units.

Can I bring a boat, trailer or campervan?
Guests are not permitted to park any boat, trailer, caravan or campervan on the properties or parking bays. There is limited trailer and campervan parking at Viewhill Holiday Units. Please email ahead of your booking to arrange this parking.

Are there cooking facilities?
Ocean Grove Chalet has microwaves, toasters, kettles and fridges. Viewhill Holiday Units have kitchenettes with cooking facilities, cookware and utensils. Viewhill also has a BBQ area.

Housekeeping

What time is check in and check out?

Check-in time is 2pm and check-out is 10am sharp. An SMS will be sent with these details when you book and seven days prior to your arrival date. 

Can I request a late check out?

Requests for late check out are not possible due to cleaning commitments.

 

COVIDSAFE

Do you have a COVIDsafe plan?

Yes: regular cleaning occurs for all common areas, including handrails, lift buttons, pool area and toilets. Non-touch hand sanitisers are located on all floors of the property. Communal items removed from rooms – e.g., information folders and room keys – are disinfected and sanitised before being stored for reuse.

All cleaners and contractors wear masks when on site.